We feel privileged to inform you that this year’s United Nations’ Public Service Award (UNPSA) has come to our country. The Chief Minister’s Office of Gujarat has been recognized by the UNO through this award (2nd place) for its contribution “towards improving the effectiveness, efficiency and quality of public service”. This award has come in recognition of Gujarat Chief Minister’s ICT based grievance redressal system called ‘SWAGAT’ (State Wide Attention on Grievances by Application of Technology). This system was adjudged by the United Nations to be a global model for improving Transparency, Accountability and Responsiveness in Public Service. This online grievance redressal system is conceptualized, developed and implemented by the Chief Minister’s Office itself. It is running successfully for last seven years and has been a boon for the users who are the common people of the State. For us, this award is a continuing journey towards excellence.
No comments:
Post a Comment